We know how frustrating it can be to see the perfect veil or wedding accessories online only to struggle to find them in the shops. We often get enquiries from brides who have seen our veils, tiaras, jewellery or other accessories on our website but don’t know how or where to buy them.
Firstly, the most important thing to remember is – we are here to help! Whether you are a bride, a bridal shop, mother of the bride or a bridesmaid, you are more than welcome to give us a call or an email. One strength of our company is that nearly all of our customer service team have previously trained in our veil, tiara, millinery or jewellery departments. This means they are real experts at not only the basics – pointing you in the direction of your nearest bridal shop – but also more complex queries like which colours match best, or which tiara will complement which veil and jewellery. We have thousands of designs and we know this can be a little daunting, so no matter who you are, feel free to call or email us, we’re always happy to help.
We have stockists in nearly every UK city or town so we’re sure to be able to help. Once you have found your nearest bridal shop, what’s next? Well it is important to bear in mind that bridal shops are not like ordinary shops – they are special. If you visit one we have recommended, we are sure they will be able to accommodate your requests. So simply ask for the product you want – using the product code is always a good tip (e.g. veil C297A). Our stockists know that whatever you want, we can provide them with it – they may not have it in the shop there and then, but this isn’t a problem – everything is made to order especially for you.
Once you have asked a bridal shop for exactly what you want, we can make it up and send it out to them, knowing that they will provide you with not only excellent service, but also a wonderful experience. This is something that we think can only happen face to face, which is why we do not supply to online retailers – be wary of those who claim to sell our products and if you’re unsure – just ask!