Posts Tagged ‘contact’

Our Christmas opening times

Friday, December 3rd, 2010

This Christmas our office and phone lines will be closed between Friday 17th December at 17.00 and Tuesday 4th January at 09.00.

You can of course still send letters, emails and faxes during this time (see our Contact page), which we will reply to as soon as we return on 4th January.

Tiara TR1243A

We are really excited to announce that the new mid season collections will be with our company representatives on the road in January, you can call Vicki on 01353 661600 or email Vicki@richarddesigns.co.uk for an appointment.

We are really looking forward to January and the 2011 wedding season (after stuffing ourselves with lots of mince pies of course!). The design team are already working on stunning new styles of tiaras, veils, jewellery, hats and petticoats ready for March’s BBEH. Look out for more blogs with sneak peaks of the new collection closer to the time. Regular blog readers will be pleased to hear that we will continue to post blogs throughout the Christmas holidays.

A quick note: some of you may have noticed we are now on Twitter and Facebook. We would love for you to follow us on Twitter or like our Facebook page, where we will post exclusive pictures and information about our products.

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Meet your fantastic customer service team!

Friday, July 23rd, 2010

As many of our trade customers will know, we have the best customer service team in the industry, their knowledge of the product and cheery demeanour has helped many a bridal shop in distress! As well as each having their area of expertise, every member of our team has an excellent knowledge of all of our veils, tiaras, jewellery and other bridal accessories.

We would also like brides to know that they are more than welcome to call us and ask advice when searching for the perfect accessories to match that wedding gown. Our team is always very happy to help, no matter how big or small the query.

This week, we caught up with them to find out more about what makes them so fantastic.

Charlotte Jul2010Name: Charlotte Bennett
Speciality: Veils
How long have you worked at Richard Designs?
I’ve been working at RD for just over six years.
What do you find to be the most rewarding part of the job?
Saving the day! When a customer rings up and has a bride who needs a veil that weekend and we manage to get one to them at short notice. You know you’ve made their day!
What is your background?
Before working in the customer service team, I used to work in the sales office making appointments for the sales reps, it was useful knowing all of the shop names and likes and dislikes before I started in this role.
Tell us a fun fact about you!
In my spare time I love to make jewellery and polymer clay charms. I also co-organise a local monthly craft fair with Vicki (who took over my job working in the sales office!)
Contact: charlotte@richarddesigns.co.uk

Cath Jul2010Name: Cath Rickwood
Speciality: Tiaras and Jewellery
How long have you worked at Richard Designs?
Five years
What do you find to be the most rewarding part of the job?
The satisfaction of knowing that the bride has all the accessories for her perfect wedding day.
What is your background?
Before working in the customer service team, I worked in the tiara department for three years, before working for RD I was a chef/manager of a local hotel.
Tell us a fun fact about you!
I have lots of chickens in my garden and I make wedding cakes/celebration cakes for a hobby in my spare time.
Contact: cathy@richarddesigns.co.uk

Kelly Herd is currently filling in for Nicola, who is away on maternity leave.
Kelly Jul2010Name: Kelly Herd (not to be confused with Kelly Harper – our design team leader!)
Speciality: Millinery
How long have you worked at Richard Designs?
For four years
What do you find to be the most rewarding part of the job?
Making customers happy with a perfectly colour-matched hat.
What is your background?
I started working for RD in the veil embroidery department, then I moved to the hat department and after a couple of years in hats I started contributing to the design team. Before working for RD I also worked in a bridal boutique!
Tell us a fun fact about you!
My Dad is in the new Harry Potter; The Deathly Hallows film and was also in Return of the Jedi! (We have checked, this is true!)
Contact: nicola@richarddesigns.co.uk

Whatever your problem, however small, we are on hand to help, so don’t be shy if you want to give us a call on (01353) 661600. Brides who have any questions regarding their accessories or their nearest stockist can also give us a call or email: info@richarddesigns.co.uk.

Customer Service Team Jul2010

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Local rate and free-fax contact details

Tuesday, March 30th, 2010

In order to make it as easy as possible for you to get hold of us and discuss your bridal accessory needs we have just introduced a new ’0845′ number: 0845 456 8662 is a local-rate number and is available for both trade customers and brides enquiries. We also have a free-fax number 0800 316 3615. Both of these numbers are for UK callers to use.

Our UK offices are open 9am – 5pm Monday to Friday and our tireless customer service team ensure the phones are answered all day long – even during lunch! Cath, Charlotte and Nicola will be able to answer any questions you may have about our wedding accessories. We have been made aware that some emails to enquiries@ have not made it through to us; please use info@richarddesigns.co.uk if you would like to make a general enquiry.

If you are calling from the US our toll-free number is: 888 UK VEILS (858 3457), you can fax at no charge: 866 923 3737 or you can email maria@richarddesigns.co.uk.

We love to help both trade customers and brides to find the perfect veils, tiaras and jewellery so don’t be afraid to give us a call!

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How to buy our veils, tiaras and wedding accessories

Wednesday, February 24th, 2010

We know how frustrating it can be to see the perfect veil or wedding accessories online only to struggle to find them in the shops. We often get enquiries from brides who have seen our veils, tiaras, jewellery or other accessories on our website but don’t know how or where to buy them.

Firstly, the most important thing to remember is – we are here to help! Whether you are a bride, a bridal shop, mother of the bride or a bridesmaid, you are more than welcome to give us a call or an email. One strength of our company is that nearly all of our customer service team have previously trained in our veil, tiara, millinery or jewellery departments. This means they are real experts at not only the basics – pointing you in the direction of your nearest bridal shop – but also more complex queries like which colours match best, or which tiara will complement which veil and jewellery. We have thousands of designs and we know this can be a little daunting, so no matter who you are, feel free to call or email us, we’re always happy to help. 

We have stockists in nearly every UK city or town so we’re sure to be able to help. Once you have found your nearest bridal shop, what’s next? Well it is important to bear in mind that bridal shops are not like ordinary shops – they are special. If you visit one we have recommended, we are sure they will be able to accommodate your requests. So simply ask for the product you want – using the product code is always a good tip (e.g. veil C297A). Our stockists know that whatever you want, we can provide them with it – they may not have it in the shop there and then, but this isn’t a problem – everything is made to order especially for you.

Once you have asked a bridal shop for exactly what you want, we can make it up and send it out to them, knowing that they will provide you with not only excellent service, but also a wonderful experience. This is something that we think can only happen face to face, which is why we do not supply to online retailers – be wary of those who claim to sell our products and if you’re unsure – just ask!

Click to view a small collection of our veils, tiaras, jewellery, bridesmaid accessories, petticoats and mother of the bride occasion wear and then contact us for more information.

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