Posts Tagged ‘wedding shops’

Innovative new customer service system

Tuesday, January 18th, 2011

Have you noticed more emails from us over the past month or so? That’s because in December we launched a brand new order management service for our customers.

This new system e-mails customers a confirmation of their order, including information on price, colour, style and estimated delivery time. Customers who order over the telephone, email, fax or even post will all receive this notification direct to their inboxes.

Richard Designs order management system

The new system will also inform a bridal shop if there is a problem delaying their order, whether this is in accounts or production (such as a shortage of a raw material). Finally, shops will be e-mailed when their order is completed and shipped, including information on the shipping method. If an order is sent via courier, the shop will receive notification of the time of delivery in an email the following day.

As well as all of this, the system tracks every single item as it makes its way through the production process, so you can contact us at any time to check the progress of your order – receiving an answer in just a few moments!

All of our stockists receive this service completely free of charge; all you have to do is supply your email address. If you would like to submit your email address, or if you aren’t sure if we have it – send a message to us at info@richarddesigns.co.uk and we will make sure you don’t miss out!

The Harrogate Wedding Lounge Photo Shoot

Friday, December 10th, 2010

We love it when our customers feature our tiaras, veils, jewellery and petticoats in their photo shoots, and we love it even more when we get to share those photos with you. There is nothing better than seeing our bridal wear accessories being modelled, especially when combined with beautiful photography.

The Harrogate Wedding Lounge have kindly allowed us to use this image of our very popular tiara TR1105A.

The Harrogate Wedding Lounge TR1105A

The photographer on this shoot was Cat Hepple and you can see more images from the shoot on Cat Hepple’s blog or The Harrogate Wedding Lounge’s blog.

If you have used our veils, tiaras, jewellery, petticoats, hats or fascinators in your photo shoots, or have photographs from your own wedding wearing our accessories then we would love to feature them on the blog. Just email louise@richarddesigns.co.uk.

Wedding shops: refresh for the new season

Tuesday, December 7th, 2010

Following the news of our office and workroom refurbishments and our new order management system, we now bring you our advice for refreshing your shop for the new season.

In the bridal trade, the traditional ‘spring clean’ turns into a ‘winter clean’ when days are less busy and fewer brides are coming into the shop. The number of proposals rising over the Christmas period brings an influx of brides into your shop in January meaning that your shop needs to look fabulous and sparkling ready for your new brides.

spring cleaning

Old stock is one of the biggest and most obvious indications that your shop is looking tired and ready for a refresh. You need to make sure that you have up to date styles and clean, fresh looking stock. Tatty veils, out of shape tiaras, and broken zips on dresses will really put a bride off and they will simply go somewhere else.

Replace your old samples with our special offer

As usual at this time of year, we encourage our customers to refresh and renew old sample veils that have become tired through the busy spring and summer. It’s surprising how tired veils can get without you noticing as you look at them every day. For fresh new samples that next year’s brides will be delighted to try on and purchase for their special day, just send in your top sellers to us and we will replace them for just 50% of the normal price. You only need to have ordered 5 of them this year to qualify for this special offer!

Wedding Shop

Our company representatives are available for appointments to show you our new styles of tiaras, veils, jewellery, petticoats and occasion wear hats and fascinators this week and next. Just call (01353 661600) or email Vicki (vicki@richarddesigns.co.uk) for an appointment. We can also send you our popular Classics veils on approval. The Classics are our collection of simple, traditional styles at stunning prices, with our usual high quality craftsmanship and soft tulle. Just call or email us for more information.

The Classics

Our other tips for refreshing the look of your shop:

  1. Clean, clean, clean every nook and cranny
  2. If necessary give the shop a fresh lick of paint and new carpet (you can find real bargains on carpet if you look for end-of-roll pieces)
  3. Make sure your changing rooms are clean and inviting, and there are comfy sofas and chairs for the friends of the bride to relax on
  4. Make your shop window dazzling for Christmas, but don’t forget to remove the decorations promptly after Christmas and fill the gaps with another interesting display
  5. Have champagne and magazines at the ready for your customers – remember this isn’t a grocery shopping trip but more of a once-in-a-lifetime pampering, girly session.
  6. Print and frame pictures from your recent photo shoot, wedding fair or of your in-stock gowns. Look for websites that will print these in large sizes for you at just a small cost.
  7. Make a list of little things that will make your life easier and prioritise them! This is the time to get all of those small jobs done, whether that is to get a new, faster credit card reader, a better packing system or a way to display your jewellery which makes it easily accessible.

So stock up on that champagne, vacuum your skirting boards and get ready for the new season!

First image from here

Your Christmas Shop Window Display

Friday, November 26th, 2010

It’s not even December yet but it seems that the country have dived into Christmas head first this year. Don’t miss out on the opportunity to show your shop off to Christmas shoppers, get your baubles out quick!

Do you change your shop window according to season? Christmas is a great time to get in the spirit and change things around to bring in customers for the new wedding season. Even if you are not taking in many brides now, there will be a lot of proposals around Christmas time and you need to keep reminding them that your shop is there waiting for them, with fresh new wedding gowns and accessories.

Here are our ideas for a Christmas-themed shop window:

  • Make an impact! Christmas is a time for extravagance, so show off your best stock and make your shop the talk of the town with statement decoration.
  • Themes always work well. This could be Winter Wonderland, with sparkling AB crystals and diamantes, white or light ivory dresses and accessories, feathers acting as snowflakes (or even Father Christmas’s beard!)
necklace P480 Stand veil C338B - Bow tiara TR1215A
tiara TR1056A Silver Ivory veil C290C tiara TR896A Silver Non AB
  • Alternatively you could go with a more traditional red and green theme for a more Christmassy feel, with a Christmas tree in the background, using hair accessories rather than baubles to hang on the tree, and wedding shoes as the presents under the tree.
  • Remember to keep your lights on – perhaps have a simple string of Christmas lights which you keep on all day and at night time as well. Remember people will have you in the back of their mind if they walk past you every evening.
  • It is especially important at this time to have your best jewellery and headdress items in the window as they could encourage people in who want to buy for their Christmas parties or even for gifts. This is particularly true for vintage style items which are currently fashionable in evening and day wear as well as bridal wear.
  • Good colours to go for: green, red, ivory, white, silvers.
Posie TRP13 Burgundy Silver AB Red tiara TR956A red red earrings E69
  • Hang crystals, Christmas cards (or ‘fake’ cards with your wedding dresses printed on the front!) and tiaras from fishing line in your window. These could be hung in the front of the window or dotted around the display. This helps to raise people’s eyes up from the pavement. Fishing line is great as it is almost invisible and easily knotted to hold things in place.
  • Buy some crystals and feathers to act as snowflakes and icicles in your display from our sister company Rockliffe House. They can put together a mixed selection of crystals and feathers according to your colour scheme if you would like. They can even supply you with some fishing line. Call 0845 456 7897 or email info@rockliffe-house.com for more information.

We hope you have fun decorating your shops for Christmas! Let us know what you do and we would love it if you would send us some pictures of your finished creations!

BBEH Bestsellers & Key Trends

Tuesday, October 5th, 2010

So what were the favourite new veil, jewellery and tiara styles at BBEH? Here, we reveal all. This time you can see several clear trends, which are sweeping through the industry as a whole:

1. Delicate silver detailing

as shown on this C328B…

Veil C328B

…which is often preferred mixed with some pearl, as on this bestselling C315C.

Veil C315C

This elegant silver necklace P505 proved very popular with its easy-fasten magnetic clasp

Necklace P505

2. Blooming marvellous

A trend that is perfect for weddings abroad, includes beautifully textured flowers, as on this C330C

Veil C330C

and matching TR1235A, which incorporates 3 bands of crystal with a side decoration of flowers – matching several key trends.

Tiara TR1235A

And we cannot forget these mini-combs (CP50) with similar detailing, perfect for flower girls, older bridesmaids or even a bride that wants an uncomplicated look.

CP50 Set of Three

The matching necklace P504 was also a bestseller, with magnetic clasp, side flower detailing, in a long, on-trend length.

Necklace P504

3. Vintage

Vintage is of course still at the fore in bridal fashion, and this TR1219A is a perfect match to many gowns in current collections

Vintage Tiara TR1219A

4. Bands with side detailing

like this pearl and crystal TR1248A

Tiara TR1248A

Or this larger TR1200A

Tiara TR1200A

With matching asymmetric necklace P516

Necklace P516

If you missed out at show, or would simply like to see the collection again, our company representatives are already carrying the new collection with them. For a no-obligation appointment call Vicki on 01353 661600 or email vicki@richarddesigns.co.uk.

If you are a bride and would like to see our products, please call or email Vicki (01353 661600 or vicki@richarddesigns.co.uk) for details of your nearest stockist.