Have you noticed more emails from us over the past month or so? That’s because in December we launched a brand new order management service for our customers.
This new system e-mails customers a confirmation of their order, including information on price, colour, style and estimated delivery time. Customers who order over the telephone, email, fax or even post will all receive this notification direct to their inboxes.

The new system will also inform a bridal shop if there is a problem delaying their order, whether this is in accounts or production (such as a shortage of a raw material). Finally, shops will be e-mailed when their order is completed and shipped, including information on the shipping method. If an order is sent via courier, the shop will receive notification of the time of delivery in an email the following day.
As well as all of this, the system tracks every single item as it makes its way through the production process, so you can contact us at any time to check the progress of your order – receiving an answer in just a few moments!
All of our stockists receive this service completely free of charge; all you have to do is supply your email address. If you would like to submit your email address, or if you aren’t sure if we have it – send a message to us at info@richarddesigns.co.uk and we will make sure you don’t miss out!
























