A quick note about online retailers…
15 February 2010
The reason we made this decision was clear; we do not believe that internet retailers can provide the level of service you deserve for your big day. While they may be able to offer apparently cheaper prices, the quality of the product is not comparable. Additionally, we often hear of problems with brides who are let down, either on delivery dates (a real nightmare!), wrong colours, size and also on returns policies, which can often lead to unwanted accessories and unnecessary expense.
However, over the past few months we have noticed an increased number of online retailers claiming to sell Richard Designs’ products. We work hard to ensure that all of our stockists are genuine, responsible retailers with experience of selling bridalwear who can provide a safe environment for brides to purchase items for their special day. It is extremely disappointing that some websites claim to sell Richard Designs products when we know for certain they cannot possibly; because we do not sell to them!
As we will not sell to online retailers, brides should be extremely suspicious of any website which claims to stock Richard Designs’ items. If in doubt, please feel free to contact us; websites that make this claim may or may not be known to us. Furthermore any brides who find themselves having been deceived by such websites are more than welcome to come to us to ask for advice or help.
Finally, we would like to assure our genuine retail stockists and their brides of our commitment to avoiding selling to internet sites and we ask for your support in spotting unscrupulous websites who undermine the high quality for which we are known.